1. Introduction
This Refund & Cancellation Policy applies to all subscriptions, software installations, add-ons, and other paid services offered through NirmanCore, operated by KyrosLabs Software Solutions.
By purchasing or subscribing to our services, you acknowledge and agree to the terms outlined in this policy.
2. Subscription Payments
NirmanCore offers subscription-based software services and other paid solutions.
Subscription fees must be paid in advance.
Access to subscription services will be activated after successful payment.
Subscription validity will be based on the selected plan.
Renewal payments must be completed before or on the applicable renewal date.
Applicable taxes, including GST, will be charged as per Indian tax regulations.
3. Refund Policy
Generally, subscription payments are non-refundable once the subscription has been activated and the service has been made available to the customer.
However, refund requests may be considered under the following circumstances:
3.1 Duplicate Payments
If a customer accidentally makes multiple payments for the same subscription or service, the duplicate payment may be eligible for a refund after verification.
3.2 Failed Transactions
If an amount is deducted from the customer's bank account but the subscription or service is not activated, the transaction will be investigated.
If the payment is successfully received by us but the service is not delivered, an appropriate refund or activation will be provided.
3.3 Incorrect Payment
If a customer makes an incorrect payment due to a technical issue or billing error, the case may be reviewed and resolved appropriately.
3.4 Service Unavailability
If a paid service cannot be delivered due to an issue attributable to us, we may offer an appropriate refund or alternative resolution depending on the circumstances.
4. Non-Refundable Payments
The following payments are generally non-refundable:
Subscription fees after successful activation.
Software installation and configuration charges after work has commenced.
Custom development charges for completed work.
Add-on purchases after activation.
Fees for services already delivered.
Renewal payments after the renewed subscription has been activated.
Exceptions may be considered where required by applicable law or where we determine that a refund is appropriate.
5. Subscription Cancellation
Customers may request cancellation of their subscription at any time.
Cancellation requests will prevent future renewals, subject to the applicable billing arrangements.
Customers may continue using the service until the end of their already-paid subscription period, unless access is suspended for another valid reason.
Cancellation does not automatically entitle the customer to a refund for the remaining subscription period.
Any outstanding payments must be settled before account closure.
6. Refund Request Procedure
To request a refund, customers must contact our support team through email.
Please provide the following information:
Registered customer name.
Registered email address.
Transaction ID or payment reference.
Payment date.
Reason for requesting a refund.
Refund Request Email: support@kyroslabss.com, support@nirmancore.com
7. Refund Processing Time
Once a refund request is approved:
We will initiate the refund through the appropriate payment method.
Processing time may depend on the payment gateway and banking institution.
The actual time taken for the amount to reflect in the customer's account may vary.
We will communicate the refund status through the registered email address.
8. Taxes and GST
GST and other applicable taxes will be handled according to applicable tax regulations.
Any tax adjustment, credit note, or refund will be processed as required under applicable GST laws.
9. Policy Changes
We reserve the right to modify this Refund & Cancellation Policy at any time. Updated terms will be published on our website.
10. Contact Information
For subscription cancellation or refund-related queries:
Company: KyrosLabs Software Solutions
Product: NirmanCore
Email: support@kyroslabss.com, support@nirmancore.com
Website: www.kyroslabss.com, www.nirmancore.com
Address: Bodhan, Nizamabad, Telangana - 503185
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM